Terms & conditions

Bookings

  • Bookings made through this website are confirmed upon payment.
  • Booking number is issued on a printable booking receipt at the end of the booking process before payment is completed.
  • If a booking is not paid for 48 hours after a booking is made the booking is considered as cancelled.
  • This booking engine can process bookings for up to 9 guests. Groups of 10 or more people contact us directly for bookings or make 2 separate bookings.

Payments

  • Payment is made after booking through a secure payment form on the web through a link sent to you in another email.
  • Booking is confirmed when booking has been paid for.
  • Total amount of booking is charged to your credit card upon payment after booking.
  • Payment is made in local currency – Icelandic Krona ISK.
  • Other forms of payment can be negotiated upon request and is at the discretion of the booking manager.
  • All taxes and fees such as VAT and Lodging Tax are included in your total cost displayed on your final receipt.

Changes and cancellations

  • Changes to bookings can be made at any time before arrival.
  • Changes have to be made in writing directly with our booking manager.
  • Changes are made at the discretion of the booking manager and are subject to availability and other conditions.
  • A fee of ISK 1.500 is made for each change.
  • Cancellations can be made anytime before arrival.

Refunds

  • A 15% confirmation fee is nonrefundable of all bookings.
  • No refund on accommodation is offered 6 weeks before arrival due to the remote location of our facilities.
  • Meals are refunded fully up to 24 hours before arrival.

Bus tickets & transportation

  • Terms of service company apply for transportation and bus tickets to and from Þórsmörk. https://www.re.is/terms-and-conditions
  • Volcano Huts do not take any responsibility of delays or any other disruption to bus schedule 
  • Seats on buses to and from Þórsmörk are served on first come first serve basis despite bookings for spesific departures
  • Reservations can be cancelled 24 hours prior to departure without penalty. Cancellations received less than 24 hours prior to departure will be charged full price

For matters of dispute or in cases where these terms are not applicable, please contact our booking manager for assistance by email [email protected] or by phone +354 552 8300.